SUMMING+UP!

guys I've had very bad news so excuse me for my lak of contact last couple of days. (20/8) GB: I have posted Nourah's summaries today. Wendy you'rs looks good too :-) 19/08 NOURAH: Hey guys here is my summary... I've uploaded it as a PDF I can either paste it into stream into thought discussion or we can follow Group 2 format and make a 'summary' 'topic' and each upload ours into there? What do you guys think? Please let me know if its all good, I've tried to highlight the main points from thought discussion and get some participators' thoughts in there also.. 20/8 WENDY: Here is my draft summary statement - i will post it into stream. i think we should make a summary page in the forum to do this onto

**What issues arise from viewing students as customers and academics as service providers? **  · Language of marketing – students as customers, academics as service providers · HE’s empowering students to take their place in society – complex relationship between student & teacher. Critical dialogue is important · HEI need to develop a customer perspective and understanding of the student. · Consider needs of multiple groups – employers, govt, alumni, parents & funding agencies · Changing academic attitude, practice, marketing criterion, institutional barriers, meta-analysis, student satisfaction · Promote the value of education - A focus on “**education over profit **". HEIs as non-profit   · the customer can not always be right and doesn't have an understanding of the big picture or constraints that are in place.    · Funding is an issue - the commercialisation of education is a hugely contentious issue    · One of the goals of a HE institution and/or facilitator is to lead students to think more deeply and challenge their thinking.    · HE Facilitator to support students and advise/supervise staff in course planning and facilitation for learning    · Students as a work in progress – partnership by learner, teacher and